Terms & Conditions

TERMS AND CONDITIONS FOR YOGA HOOK LIMITED - V2.1 - updated December 2019

The following Terms and Conditions have been prepared to help you make the most of Yoga Hook Limited’s services. Please take a few moments to read them thoroughly.

Yoga Hook reserves the right to vary and revoke these Terms and Conditions from time to time.

These Terms and Conditions will be governed by the laws of England.


MEMBERSHIP

When a person has completed a Registration Form they become a Member.

A person shall cease to be a member when their membership expires or when the membership is terminated.

Yoga Hook reserves the right to expel any person from the Studios, suspend a membership for a specific period, terminate the membership of or refuse to renew membership for any member whose conduct is or may be, in Yoga Hook’s reasonable opinion, damaging to the character of the Studios or amounts to a breach of these Terms and Conditions. Any membership expelled, terminated or suspended shall forfeit all privileges to membership of the Studios and shall not be entitled to any refund.

Members are required to follow the instructions of the instructor at all times.


PAYMENT TERMS

A member may not attend any class at a studio without first paying for the relevant class.

Details of prices of memberships are available at the on the website or at the Studio and such prices as determined by Yoga Hook from time to time.

All credit and debit cards are processed in British Pounds Sterling (GBP) at the time of payment.

Refunds

Subject to any statutory rights of cancellation, payments for all classes and packages including, intro offer, Flexi Passes and Unlimited Classes are non-refundable and non-transferable. Any Refunds shall be made entirely at Yoga Hook’s discretion.

New Customer/Client Offer Only

This is only available to new customer who have not taken any previous classes at any Yoga Hook Studio

This Offer is for a period of consecutive days, including weekends, public and bank holidays and no extensions are given or can be extended at any point.

Your New Customer Offer must commence within 1 month of purchase. Offers cannot be reactivated once expired.

Unlimited number of regular classes may be taken. This offer excludes workshops, courses and special clubs.

Refund will not be given for unused or expired New Customer Offers

Flexi Pass

Flexi pass expiry is given on the pricing page from yogahook.com/pricing and will be shown on your purchase receipt

Extension for Flexi passes are only permissible for medical reasons with a doctors/medical letter or note

Debits Contracts

First payment will include a refundable 1 month deposit

6 months minimum commitment for all Autopay packages. Excludes any free promotional months and suspensions

Cancellation notice must be given with a minimum of 30 days notice before your next monthly payment by emailing [email protected], with subject "Debit Contract Cancellation"

Partial refunds will not be given and monthly payments, once billed are not eligible for cancellation or refund

Contracts can be suspended for a total period 2 months in any 12 month period either a month at a time or 2 months together. Each suspension incurs a £25 admin Fee

Customers receive 10% discount on all merchandise and workshops

All contracts will auto-renew at the end of the initial contract term.

DISCOUNTS

Seniors (OAPs), Full-time and students with valid proof of identification will be offered 15% on Flexi and Unlimited Class packages.

No discounts are available on our Monthly Direct-Debits.

No discounts are available on special offers (including 15% off your first pack).

Only one discount can be applied at one time.


BOOKINGS & CANCELLATIONS
Bookings

Classes can be booked online up to 28 days in advance and up to 1 hour before the start of a class.

For any class, a member must sign in at studio reception at least 10 minutes before the class start time else will be treated as a ‘no show’.

In the case of a ‘no show’ for flexi-pass and Drop-in members, a class will be deducted.

In the case of a ‘no show’ for unlimited and new customer-offer packages, a charge is not taken unless this recurs more than twice in a month in which case a day may be deducted from the months package.

At the discretion of Yoga Hook, anyone arriving late will not be permitted into a class (dependant on the class type).

Details of class times may vary from time to time including cancellations of individual classes. Class times will be made available online or at the Studio.

There is a limit to how many students can be in each studio. This cannot be exceeded and we appreciate your compliance with this.

Class and Workshop Cancellations

Online bookings must be cancelled by email or online up to 3 hours before the start of a Class (unless booked less than 4 hours before the start of a class in which case they shall be non-cancellable) or will be treated as a ‘no show’.

Workshops or Courses must be cancelled via email up to 3 weeks before the start of the workshop to receive a refund, minus a 10% administration charge else a full charge will be made.

In the unlikely event that Yoga Hook has to cancel a Workshop or Course, you will be entitled to the option of a full refund or the same value to be put onto account.

Yoga Hook will only accept email to [email protected] with the subject of the Workshop name and Cancellation.

If a class is fully booked, a member can add themselves to the online ‘waitlist’. Once they are on the ‘waitlist’, as places become available in a class, they will be moved from the ‘waitlist’ to a reserved space in the class anytime up to 1 hour before the start of the class. They will be emailed notification of this, at which point normal booking terms apply.

Yoga Hook will not be liable for any cancelled classes due to force majeure (exceptional circumstances). All customers will be early cancelled but no extension will be given for annual, monthly or unlimited packages

CHILDREN AT THE STUDIO

Children under the age of 16 may only attend classes if accompanied by an adult and if prior approval has been given by Yoga Hook.

Children over the age of 7 may not enter changing rooms or other areas reserved for the opposite sex, regardless of whether they are accompanied by an adult.


FITNESS AND HEALTH

Some classes involve intensive exercise in a heated room. Each member agrees to understand what classes involve prior to assessing whether they are fit to participate in a class. Members should refer to the website or speak to a member of staff for further information.

Member warrants that he/she is in good physical condition to participate in a class.

Yoga Hook’s staff are not medically trained and are therefore not qualified to assess whether a Member or any guest is in good physical condition.

Members are advised not to undertake any physical activities without first seeking medical advice if they have concerns over their physical condition.

Members are required to inform their instructor if they incur injuries or conditions after the initial information stated on their Registration Form.


PERSONAL BELONGINGS, DRESS AND SAFETY

Personal belongings brought to the Studio premises are at the member’s own risk and Yoga Hook does not accept any liability for any loss or damage whatsoever to such items.

Members are requested to wear a form of dress appropriate to the practice of yoga.

Footwear should be removed in the reception area before entry to the changing rooms or any studio.

Members must use the main entrance to a studio when entering or leaving the studio.

Members are required to use a suitable towel for the purpose of completely covering their yoga mat in a studio.

In the event of a fire, members are asked to make their way to the nearest available exit.

Smoking is not allowed in or outside the studio.


MERCHANDISE

Merchandise can only be returned in the same condition in which it was sold. Refunds are not given but will be exchanged for store credit. This only applies to any items returned within 14 days, with a receipt.


LIMITATION OF LIABILITY

In consideration of Yoga Hook accepting a person as a member, the member agrees that:

Neither Yoga Hook, nor its employees or agents shall be liable for any loss, damage or theft of any property belonging to the Member or any guest of the Member.

Neither Yoga Hook, nor its employees or agents shall be liable for any death, personal injury or illness occurring upon any Yoga Hook premises or as a result of the use of the facilities and/or equipment provided by Yoga Hook, except to the extent that such death, personal injury or illness arises from any negligent act or omission of Yoga Hook or its employees, agents or sub-contractors.

Yoga Hook cannot be held responsible for any particular class, instructor and/or item of equipment not being available for whatever reason. Yoga Hook reserves the right to make alterations to the classes, instructors and/or equipment, as well as those ancillary facilities (e.g. showers) provided to members, without notice in its absolute discretion and Yoga Hook will not be liable for any loss occasioned by such alterations, insofar as such loss is by law capable of exclusion.

Without prejudice it is a member’s responsibility to ensure that, their physical condition is appropriate for participating in classes and to ensure that they correctly operate or use any facilities and/or equipment provided by Yoga Hook.


GENERAL

Member consent to having their photograph taken by Yoga Hook at any time whilst using Yoga Hook’s facilities and Yoga Hook reserves the right to use any such individual or group photographs for press or promotional purposes. If a member specifically does not want their photograph used for such purposes then they must notify Yoga Hook or the Instructor.

Members are required to give written notice to Yoga Hook of any change of address or email. Failing such notice, all communications will be assumed to have been received by the member.

Yoga Hook may communicate with a member by email. By providing an email address to Yoga Hook a member consents to receiving email communications from Yoga Hook.

Yoga Hook reserves the right to refuse admission to the studio.

Yoga Hook may assign the benefit of a Registration Form and a Member’s Membership to a third party at any time without notice to the Member.

Any marketing, educational or other materials produced by Yoga Hook will at all times remain the property of Yoga Hook and subject to Yoga Hook’s copyright and all associated intellectual property rights.


COMPANY INFORMATION

Yoga Hook Limited is incorporated in England and Wales and the company registration number is 10673468.

Yoga Hook Limited is registered at 22 Station Road, Gerrards Cross, SL9 8EL

Yoga Hook Limited is VAT registered and the registration number is 271 2141 40.