Yoga & Pilates · Gerrards Cross · Est. 2017

The Yoga Hook - Privacy Policy

Yoga, Pilates ,Gift experiences, essential equipment & wellness accessories

Privacy Policy For Yogahook Limited

1. Who we are

Yoga Hook Ltd ("Yoga Hook", "we", "our" or "us") is committed to protecting your privacy and handling your personal information responsibly.

Company Number: 10673468
ICO Registration: ZA525315

This Privacy Policy explains what information we collect, why we collect it and how we keep it safe.

2. What information we collect & how we use it

We collect personal information when you create an account, make a booking, purchase a membership or pass, contact us or use our website.

This may include:

Name
Email address
Telephone number
Booking and attendance history
Payment information (processed securely by our payment provider)

We use this information to:

Manage your bookings, memberships and purchasesEmail address"
Communicate important information about your classes or account
Respond to your enquiries
Send marketing emails if you have chosen to receive them
Improve our website, services and customer experience
Meet our legal and regulatory obligations

Our website also uses cookies and anonymous website analytics to help improve your experience

3. How we store & share your information

We only share your information when necessary to provide our services.

We use trusted third-party providers including:

Bsport to manage bookings, memberships and your online account.

Stripe to securely process payments.

We never sell your personal information or share it with third parties for marketing purposes.

We may disclose information where required by law or to protect our legal rights.

4. Your rights

Under UK GDPR you have right to:

Access the personal information we hold about you
Correct inaccurate information
Request deletion of your personal data where applicable
Withdraw consent for marketing at any time
Object to restrict certain processing

To exercise your right, please contact [email protected]

5. Photography & filming

From time to time we may take photographs or short videos in the studio, during events or workshops for use on our website, social media and other marketing materials.

We always aim to respect our members' privacy. If you would prefer not to appear in any photographs or videos, please let a member of our team know before the class or event and we will ensure you are not included wherever reasonably possible.

6. Cookies & changes to this policy

Our website uses cookies to improve performance, understand how visitors use the site and enhance your browsing experience. You can manage or disable cookies through your browser settings.

We may update this Privacy Policy from time to time. Any changes will be published on our website and take effect immediately.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact [email protected].