Yoga & Pilates · Gerrards Cross · Est. 2017

The Yoga Hook - Terms and Conditions

Terms and Conditions For Yoga hook Limited

1. Using Yoga Hook

By creating an account, booking or attending a service, you agree to these Terms & Conditions, our Privacy Policy and our Studio Etiquette.

Clients aged 16 and over may attend all classes. Children aged 12–15 may attend all classes except Hot Yoga when accompanied by a parent or legal guardian.

You are responsible for ensuring you are medically fit to participate and for informing us of any injuries, pregnancy or changes to your health before attending.

2. Bookings, Payments & Memberships

Payment is required before attending any service.

All bookings, memberships and passes are subject to the terms shown at the time of purchase, including validity periods, cancellation windows and any restrictions.

Unless required by law, purchases are non-refundable and non-transferable.

Membership cancellations or downgrades require a minimum of 30 clear days' written notice before your next payment date by emailing [email protected].

3. Cancellations & Attendance

Bookings must be cancelled within the cancellation period shown at the time of booking.

Late cancellations and no-shows may result in the loss of a class credit or a late cancellation fee.

Please arrive on time. For safety and to avoid disruption, late arrivals may not be admitted.

If Yoga Hook cancels a service, you will receive a replacement credit or refund where appropriate.

4. Safety and Liability

You participate in all activities at your own risk except where any injury results from the negligence of Yoga Hook.

Teachers may provide hands-on adjustments. Please let your teacher know before class if you prefer not to receive them.

Yoga Hook is not responsible for the loss, theft or damage of personal belongings.

Yoga Hook may amend timetables, instructors, services or facilities without prior notice.

5. General

Photography or video may occasionally be taken for marketing purposes. Please let us know if you do not wish to appear.

Independent therapists operating from Yoga Hook are responsible for the treatments they provide.

Yoga Hook reserves the right to refuse entry or suspend access where necessary to protect the safety, wellbeing or enjoyment of our community.

These Terms & Conditions are governed by the laws of England and Wales.

6. Studio Policies

Arriving for Class

Please arrive at least 10 minutes before your class starts so you have time to check in and settle in. This helps us begin on time and keeps the space calm for everyone.

Late Arrivals

For safety and to avoid disruption, late arrivals may not be allowed into class. If you can’t make it, please cancel your booking within the cancellation window.

Signing In

Please check in at reception before every class or therapy, even if you booked online. This makes sure your attendance is recorded correctly.

Studio Temperature

Classes are labelled as Hot, Warm, or Room Temperature. Choose what feels right for your body, experience, and comfort.

Mats & Towels

Mats and props are available to use or hire where provided. A full-length towel must be used on all studio mats during Hot Yoga classes.

Lost Property

Lost items are kept for up to 30 days. After that, they may be donated or responsibly disposed of.

Children

Clients aged 16+ can attend all classes on their own. Children aged 12–15 can attend all classes except Hot Yoga, but must be with a parent or guardian.

Mobile Phones

Please switch your phone to silent before entering the studio. Take this time to disconnect and focus on yourself.

Studio Etiquette

Please respect your teachers, other members, and the studio space at all times. Kindness and consideration help keep Yoga Hook a welcoming place for everyone.